Subscription Order Refunds
For the protection of all our customers we don’t accept returns or resell products once they have left our warehouse. You can cancel an upcoming order up to 24 hours before it’s scheduled delivery date by email. After this point the parcel is locked for shipping and we are unable to cancel it or issue a refund.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event of damaged goods, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Money back guarantee for first time customers
First time customers are able to apply for a money back guarantee should their pet not enjoy the purchased product. A full product refund will be issued upon receipt of the product back in our warehouse. Please note this offer is for one product type only, it will not be possible to refund multiples of the same product. All return delivery arrangements and costs are the responsibility of the customer and shall not be compensated as part of this offer. Return delivery address information can be provided by contacting our customer excellence team at woof@omni.pet